New membership card launch

Dear [[firstname]],

We are launching the new membership cards from Monday 4th October. Therefore, members will be able to enter the club using contactless membership cards and also use the cards (with magnetic strip) in the Bar & Restaurant or reception. We wish to thank Glyn Harvey from Thomas Harvey Estate agents who are supporting the club by sponsoring the cards.

The cards are avialable for collection from reception now however not active until Monday.

The membership cards are:

  • Preloaded with the credit of £25 for eligible members as a recognition of their support throughout lockdown
  • Members will be able to top up within the reception or Bar from Monday
    • Online top up available from 12th October (details to follow)
  • Bar & Restaurant have menu prices for members
    • Non-members attract a surcharge (higher price of 20%)
    • Please have your membership cards available to ensure you receive the member prices
  • Members can download Club V1 APP
    • This will allow you to view your balance
    • Top up online from 12th October
  • Paper vouchers-any member with paper vouchers, we request that you return these to reception and the value you will be loaded onto your new card
    • Paper vouchers will not be accepted/valid after the 1st Nov 2021
  • Fobs are no longer working as the door entry system has now been upgraded
    • Please return old fobs for recycling in reception
    • We may be able to adapt some for future use
    • We are reviewing different fobs for the future however at this point the members cards are the only way to enter the club
  • Membership cards are free for members
    • Replacements for lost cards are £5

Any questions do not hesitate to contact myself or reception.

In addition, a few updates

  • Gym sessions will no longer require booking
    • Booking is still required for fitness classes & SPIN
  • Due to demand 5 new SPIN bikes arrive Friday 1st October and we hope that this will support members
    • Please cancel your slot as early as possible if you do not require the SPIN session, allowing other members to book
  • Marketing will be promoting ‘check ins’ and google reviews and as an incentive, everyone that participates will be entered into a draw to WIN £20 vouchers-look out for this.

Thanks

Neil

01/10/2021

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